Rage against the machine

[aadler]

Just in the last several days I’ve been trading messages with my VA team. Finally I lost patience and sent them another one: “It takes me a minimum of 10 minutes to navigate the labyrinth of logins before I can check my messages on MyHealtheVet. Unless it’s vital-urgent-confidential, PLEASE don’t send me an email message that I have a message on HealtheVet, JUST SEND ME A MESSAGE.”

I don’t expect it to do any good, people who work for the government have to follow government rules. (Even when the rules are terminally stupid.) But I felt better just saying it.

Comments

[flytoheaven.livejournal.com]

I absolutely hate the new login system, and the emails telling me I have a message, as well as the emails telling me my prescriptions shipped the same day the prescriptions arrive!

[aadler]

Dealing with one right now where I got notice that a prescription had been delivered — even though I specifically told them not to auto-ship anything unless I had provided an address — but when I returned to the place where I’d received my last prescription, they didn’t have anything. The mail tracking only gave a city, not an address, so now I have to contact the VA or the post office to establish just where they DID deliver it.